Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner


Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Network Infrastructures

Good to have skills :NA
Minimum 7.5 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve collaborating with clients, interpreting and resolving issues, and ensuring smooth system operations.
Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Manage and prioritize support tickets to ensure timely resolution.

Conduct thorough analysis of client issues and provide accurate and efficient resolutions.

Communicate effectively with clients to understand their needs and provide appropriate solutions.

Maintain a deep understanding of the product and its functionalities.

Stay updated with the latest industry trends and advancements.

Assist in the development and implementation of new features and enhancements.

Collaborate with cross-functional teams to address complex technical issues.

Conduct training sessions for clients to enhance their understanding of the product.

Ensure compliance with established processes and procedures.

Identify areas for improvement and propose innovative solutions.

Stay updated with the latest technologies and tools relevant to the role. Professional & Technical Skills:

Must To Have Skills:Proficiency in Network Infrastructures.

Strong understanding of network protocols and technologies.

Experience in troubleshooting network issues and providing effective solutions.

Knowledge of network security principles and best practices.

Familiarity with network monitoring and management tools.

Good To Have Skills:Experience with cloud technologies.

Experience in scripting languages such as Python or PowerShell.

Knowledge of virtualization technologies such as VMware or Hyper-V. Additional Information:

The candidate should have a minimum of 7.5 years of experience in Network Infrastructures.

This position is based at our Pune office.

A 15 years full-time education is required.Qualification15 years full time education