Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner


Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :Cloud Contact Center Implementation


Good to have skills :NA
Minimum

3 year(s) of experience is required


Educational Qualification :BE,BTech,MCA

Summary:As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of our world-class systems. Your typical day will involve using your exceptional communication skills to accurately define client issues and design effective solutions based on your deep product knowledge.
Roles & Responsibilities:

Provide ongoing support to clients, acting as the interface between the client and the system or application.

Use exceptional communication skills to accurately define client issues and interpret and design effective solutions based on deep product knowledge.

Ensure the smooth functioning of our world-class systems, using your expertise in Cloud Contact Center Implementation.

Collaborate with cross-functional teams to resolve complex issues and ensure client satisfaction.

Stay updated with the latest advancements in Cloud Contact Center Implementation and other relevant technologies.
Professional & Technical Skills:

Must To Have Skills:Expertise in Cloud Contact Center Implementation.

Good To Have Skills:No Technology Specialization.-experience in implementing cloud contact center- Amazon connect in AWS-Building contact flows, setting up queues and configuring routing and security profiles for the users-Lambda function integration into Amazon connect for contact flow integration-Lex integration and troubleshooting
Additional Information:

The candidate should have a minimum of 3 years of experience in Cloud Contact Center Implementation.

The ideal candidate will possess a strong educational background in Information Technology Operations or a related field.

This position is based at our Pune office.

Qualifications
BE,BTech,MCA