IT Service Management Representative

Project Role :IT Service Management Representative

Project Role Description :Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Must have skills :TWS Administration
Good to have skills :ControlM Administration
Minimum 5 year(s) of experience is required
Educational Qualification :As per Accenture Standard
Summary:As an IT Service Management Representative, you will be responsible for managing the delivery of IT production systems and services. Your typical day will involve supporting the infrastructure service management lifecycle, ensuring client satisfaction, and managing risk to services. You will also provide operational support, ensuring production systems and devices are online and available.
Roles & Responsibilities:

Lead the TWS Administration and ensure the smooth functioning of the production systems.

Provide operational support and ensure that the production systems and devices are online and available.

Manage the delivery of IT production systems and services and support the infrastructure service management lifecycle.

Ensure client satisfaction and manage risk to services.

Collaborate with cross-functional teams to ensure the smooth functioning of the production systems.
Professional & Technical Skills:

Must To Have Skills:TWS Administration.

Good To Have Skills:ControlM Administration.

Experience in managing IT production systems and services.

Strong understanding of infrastructure service management lifecycle.

Experience in ensuring client satisfaction and managing risk to services.

Experience in collaborating with cross-functional teams.
Additional Information:

The candidate should have a minimum of 5 years of experience in TWS Administration.

The ideal candidate will possess a strong educational background in IT Service Management or a related field, along with a proven track record of delivering impactful solutions.

This position is based at our Bengaluru office.

 Qualifications 
As per Accenture Standard