Operations Engineer

Project Role :Operations Engineer

Project Role Description :Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.
Must have skills :VMware TKG Tanzu Kubernetes Grid
Good to have skills :NA
Minimum 5 year(s) of experience is required
Educational Qualification :15 years full time education
Must have skills:VMware vSphere Suite, VMWare Aria Suite, Disaster Recovery, Hyper-V
Good to have skills:VMware Tanzu, Windows Server Adminstration, Hardware Management (Cisco UCS, Dell etc), Hyperconverged Infrastructure (VXRail, Nutanix etc), good understanding of Physical Data Center, Storage, Backup, Network and Scripting.Roles and responsibility:(CL 9 Required 6 -10 years of relevant experience.) Candidate should have hands on experience in handling of Hyper-V & VMware Operational Support activities end to end.Candidates play a critical role in providing advanced technical assistance and support for Hyper-V and VMware infrastructure-related issues. He/She is responsible for resolving complex incidents, troubleshooting escalated problems, and collaborating with cross-functional teams to ensure the stability and efficiency of the organization's Hyper-V and VMware environments.

Candidate must be good in preparing technical documentations like RCA reports, SOP & KB Articles

Prepare and execute the critical infrastructure change plan.

Streamlining the vSphere patching/upgrade and hardware firmware upgrade activities

Identify and apply the Automation solution for the daily /repeated activities

Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams, senior management, and external partners.

Ability to handle P1 & P2 situations in Operations by providing guidance to technical teams

In-depth knowledge of Windows Server operating systems, Hyper-V and VMware virtualization technologies (vSphere, vCenter, ESXi).

Strong understanding of networking concepts, protocols, and security principles relevant to Hyper-V and VMware environments.

Proficiency in advanced troubleshooting techniques like log analysis, and performance monitoring.

Candidates should have experience of Incident mgmt., Change mgmt. & Problem management for RCA

Take ownership of escalated incidents, conducting thorough root cause analysis and implementing effective solutions to prevent recurrence.

Provide advanced technical support and troubleshooting for complex Hyper-V and VMware infrastructure-related incidents.

Serve as a subject matter expert (SME) for Hyper-V and VMware technologies, offering guidance and assistance to support teams.

Investigate and resolve escalated incidents within defined service level agreements (SLAs), utilizing advanced troubleshooting techniques and tools.

Ability to analyze and optimize the capacity in environment and maintain records for hardware warranty/Support contract expiry.

Candidate should have relevant certifications in technical skills.

Ability to handle and negotiate the discussions between team members, Customers & External vendors.

Ability to handle the different situations during the operational issues and requests.

Develop and enforce patch management policies and schedulesAutomation and Scripting:oDevelop PowerShell scripts to automate routine tasks and streamline administrative processes.oImplement automation solutions to enhance efficiency and reduce manual intervention.oMaintain and update existing scripts to adapt to changing requirements?Performance Tuning and Optimization:oImplement best practices for server performance tuning and resource allocation.oConduct regular performance assessments and recommend improvementWindows Server Administration:oInstall, configure, and maintain Windows Server operating systems (2012, 2016, 2019, 2022).oMaintain and Troubleshoot Server roles and features.oEnsure server availability and performance through monitoring and proactive maintenancePatch Management:oDevelop and enforce patch management policies and schedules for Hyper-V and VMWare Infrastructure.oEnsure timely remediation of vulnerabilities, security updates and patches.

 Qualifications 
15 years full time education