Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner



Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :Business Intelligence (BI) Reporting Tools


Good to have skills :NA
Minimum

3 year(s) of experience is required


Educational Qualification :15 years full time education

BI Tools Administrator BI Tools Administrator is responsible for providing operation support for Non-SAP platform which includes QlikView, Mars HFM, RC HFM, Alteryx, Helios, Helios Intelligence, On-Prem Data gateway.Job Responsibility:

Investigating, troubleshooting and resolving complex issues (slow dashboards, rendering problems, data blending, join issues etc.)

Managing advanced level of servers administration (configurations, clustering, load balancing, security, performance tuning etc.).

Coordinating server upgrades, patches, and resolving post-upgrade issues

Collaborating with data engineering teams resolve data issues (i.e. data integration or refresh, source data etc.)

Managing complex ETL jobs

Optimizing server configuration, script performance and tuning data models

Managing complex user permissions and security across multiple projects

Developing detailed incident reports for recurring performance or data-related issues.

Supporting integration between BI tools (SAP BI, Tableau, QlikView etc.)

Developing strategies for managing large data sets and improving dashboard performance

Monitoring dashboard performance, refresh schedules and provide required logs

Resolving user complaints (i.e. data freshness issue, broken filters, interactivity problem, navigation issue etc.)Required Skills and Experience:

Subject Matter expertise on various BI Tools - QlikView, Mars HFM, RC HFM, Alteryx, Helios, Helios Intelligence, On-Prem Data gateway

Hands on experience as an administrator of various BI Tools - Install, Upgrade, Maintain and Patch Upgrades to BI Tools systems

Hands on experience for managing database management system used by various BI Tools - Install, Upgrade, Maintain and Monitor database management systems

Experience on operational activities - maintain the availability, operability, performance throughput, recovery of BI Tools Infrastructure components in line with the SLAs defined for the respective applications and tiers (Production, Q&A or Mirror, bug fixing, deployment, testing, development and sandbox)

Adhere to compliance and life-cycle support

Drive continuous improvement

Handle capacity management and the necessary actions

Regular Interaction with client and provide summary/report of issues and achievements

Regular team meets and discusses ongoing tickets, address team concerns, and provide updates to the teamPreferred Skills and Experience:

Good Client interaction skills.

Excellent communication skills. Able to communicate effectively over conference calls.

Technical writing skills.

Should be willing to work in shifts.

Promote teamworkQualifications15 years full time education