Operations Engineer

Project Role :Operations Engineer


Project Role Description :Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.

Must have skills :Infrastructure Service Management


Good to have skills :NA
Minimum

3 year(s) of experience is required


Educational Qualification :15 years full time education

Summary:As an Operations Engineer, you will support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. You will play a crucial role in ensuring the smooth functioning of the infrastructure and providing efficient support to the team.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work related problems.

Ensure the smooth functioning of production systems and services.

Manage the delivery of services based on operational requirements and service agreement.

Troubleshoot and resolve any issues or incidents that arise in the infrastructure.

Collaborate with cross-functional teams to identify and implement improvements in the infrastructure.

Proactively monitor the performance and availability of systems and services.

Document and maintain accurate records of incidents, changes, and configurations.

Provide technical support and guidance to team members and stakeholders.

Stay updated with the latest industry trends and best practices in infrastructure service management.

Assist in the implementation of new technologies and tools to enhance the infrastructure.

Ensure compliance with security and regulatory standards in all operations.

Participate in on-call rotations and respond to any emergencies or critical incidents.

Conduct regular audits and assessments to identify areas for improvement in the infrastructure.

Collaborate with vendors and service providers to ensure timely resolution of issues.

Contribute to the development and implementation of disaster recovery plans and procedures.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Infrastructure Service Management.

Good To Have Skills:Experience with cloud platforms such as AWS or Azure.

Strong understanding of ITIL framework and best practices.

Experience in incident management and problem resolution.

Knowledge of networking protocols and technologies.

Familiarity with virtualization technologies such as VMware or Hyper-V.

Ability to analyze and interpret system logs and performance metrics.

Excellent troubleshooting and problem-solving skills.
Additional Information:

The candidate should have a minimum of 3 years of experience in Infrastructure Service Management.

This position is based at our Coimbatore office.

A 15 years full time education is required.

Qualifications
15 years full time education