Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner


Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :Citrix Virtual Apps and Desktop Administration


Good to have skills :Workplace Technology Solutions
Minimum

3 year(s) of experience is required


Educational Qualification :15 years full time education

Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work-related problems.

Provide timely technical support to clients.

Troubleshoot and resolve Citrix Virtual Apps and Desktop issues.

Collaborate with the team to enhance system performance.

Implement best practices for system maintenance.

Stay updated with the latest technology trends.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Citrix Virtual Apps and Desktop Administration.

Good To Have Skills:Experience with Workplace Technology Solutions.

Strong understanding of Citrix Virtual Apps and Desktop Administration.

Knowledge of Citrix XenApp and XenDesktop.

Experience in troubleshooting Citrix Virtual Apps and Desktop issues.
Additional Information:

The candidate should have a minimum of 3 years of experience in Citrix Virtual Apps and Desktop Administration.

This position is based at our Bhubaneswar office.

A 15 years full-time education is required.

Qualifications
15 years full time education