Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner


Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :Red Hat OS Administration


Good to have skills :Linux Operations
Minimum

3 year(s) of experience is required


Educational Qualification :15 years full time education

Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and interpret and design resolutions. Your typical day will involve providing ongoing support to clients, troubleshooting system or application issues, and ensuring timely resolution of problems.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work-related problems.

Provide ongoing support to clients, addressing their queries and concerns.

Troubleshoot system or application issues and provide timely resolutions.

Collaborate with the team to identify and implement improvements to enhance system performance.

Stay updated with the latest industry trends and technologies related to the system or application.

Assist in the development and execution of test plans to ensure system functionality and performance.

Conduct training sessions for clients to enhance their understanding and usage of the system or application.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Red Hat OS Administration.

Good To Have Skills:Experience with Linux Operations.

Strong understanding of system administration principles and practices.

Knowledge of Red Hat Enterprise Linux and its components.

Experience in troubleshooting and resolving system or application issues.

Familiarity with scripting languages such as Bash or Python.

Ability to analyze system logs and performance metrics to identify areas for improvement.

Excellent problem-solving skills and attention to detail.
Additional Information:

The candidate should have a minimum of 3 years of experience in Red Hat OS Administration.

This position is based at our Bengaluru office.

A 15 years full-time education is required.

Qualifications
15 years full time education