Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner


Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :Microsoft SQL Server Administration


Good to have skills :Database Architecture
Minimum

3 year(s) of experience is required


Educational Qualification :15 years full time education

Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and interpret and design resolutions. Your typical day will involve providing ongoing support to clients, troubleshooting technical issues, and ensuring the smooth functioning of the system or application.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work-related problems.

Provide ongoing support to clients, addressing their technical issues and ensuring their satisfaction.

Troubleshoot system or application issues and provide timely resolutions.

Collaborate with the team to identify and implement improvements to enhance system performance.

Stay updated with the latest industry trends and technologies to provide effective support.

Assist in the development and execution of test plans to ensure system functionality and performance.

Conduct training sessions for clients to enhance their understanding and usage of the system or application.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Microsoft SQL Server Administration.

Good To Have Skills:Experience with Database Architecture.

Strong understanding of database administration principles and best practices.

Experience in performance tuning and optimization of SQL Server databases.

Knowledge of backup and recovery strategies for SQL Server.

Familiarity with high availability and disaster recovery solutions for SQL Server.

Ability to troubleshoot and resolve database-related issues.

Excellent problem-solving and analytical skills.
Additional Information:

The candidate should have a minimum of 3 years of experience in Microsoft SQL Server Administration.

This position is based at our Bengaluru office.

A 15 years full-time education is required.

Qualifications
15 years full time education