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Business Advisory New Associate

0-1 years

Hyderabad / Secunderabad

Business Advisory New Associate

Accenture

posted 8d ago

Job Description






Skill required:
Next Generation Customer Operations - Service Desk Non-Voice Support



Designation:
Business Advisory New Associate



Qualifications:
Any Graduation



Years of Experience:
0 to 1 years



What would you do?
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.This role is aligned to our Service Desk Non-Voice Support team which is responsible for recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on a defined scope of support. The team manages unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web, and chat.



What are we looking for?
Good Comms skillsBasic Analytical skillsIn-depth knowledge of Applications & Testing


Roles and Responsibilities:
  • In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
  • Your primary interaction is within your own team and your direct supervisor
  • In this role you will be given detailed instructions on all tasks
  • The decisions that you make impact your own work and are closely supervised
  • You will be an individual contributor as a part of a team with a predetermined, narrow scope of work
  • Please note that this role may require you to work in rotational shifts


    Qualifications


    Any Graduation

  • Employment Type: Full Time, Permanent

    Read full job description

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    What people at Accenture are saying

    4.9
     Rating based on 6 Business Advisor reviews

    Likes

    The continuous push to do something new

    • Salary - Good
    • +3 more
    Dislikes

    The extreme work hours 9.5 hours plus travelling 2.5-3 hrs, no logging of extra hours that one put in

    Read 6 Business Advisor reviews

    Business Advisor salary at Accenture

    reported by 43 employees with 3-14 years exp.
    ₹4.7 L/yr - ₹18.8 L/yr
    64% more than the average Business Advisor Salary in India
    View more details

    What Accenture employees are saying about work life

    based on 56.9k employees
    65%
    85%
    67%
    75%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Accenture Benefits

    Free Transport
    Cafeteria
    Work From Home
    Gymnasium
    Health Insurance
    Soft Skill Training +6 more
    View more benefits

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