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Customer Contact Comms New Associate

0-1 years

₹ 1.5 - 3.5L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Hyderabad / Secunderabad

Customer Contact Comms New Associate

Accenture

posted 6d ago

Job Description






Skill required:
Social - Service Desk Non-Voice Support



Designation:
Customer Contact Comms New Associate



Qualifications:
Any Graduation



Years of Experience:
0 to 1 years



What would you do?
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereThis role is aligned to our Service Desk Non-Voice Support team which is responsible for recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on a defined scope of support. The team manages unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web, and chat.



What are we looking for?
- Good comms skills
  • Basic Analytical skills
  • Flexible with Rotational shifts
  • Basic knowledge of new age Social media platforms


    Roles and Responsibilities:
  • In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
  • Your primary interaction is within your own team and your direct supervisor
  • In this role you will be given detailed instructions on all tasks
  • The decisions that you make impact your own work and are closely supervised
  • You will be an individual contributor as a part of a team with a predetermined, narrow scope of work
  • Please note that this role may require you to work in rotational shifts


    Qualifications


    Any Graduation

  • Employment Type: Full Time, Permanent

    Read full job description

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    What people at Accenture are saying

    4.1
     Rating based on 85 new Associate reviews

    Likes

    Leaning and growing

    • Salary - Excellent
    • +6 more
    Dislikes

    Nothing, All good.

    Read 85 new Associate reviews

    new Associate salary at Accenture

    reported by 673 employees
    Lock Unlock
    ₹1 L/yr - ₹4.8 L/yr
    6% more than the average new Associate Salary in India
    View more details

    What Accenture employees are saying about work life

    based on 56.8k employees
    65%
    85%
    67%
    75%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Accenture Benefits

    Free Transport
    Cafeteria
    Work From Home
    Gymnasium
    Health Insurance
    Soft Skill Training +6 more
    View more benefits

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