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Trust & Safety Associate

1-3 years

Hyderabad / Secunderabad

1 vacancy

Trust & Safety Associate

Accenture

posted 8d ago

Job Role Insights

Flexible timing

Job Description






Skill required:
User-Generated Content Moderation - Content Moderation



Designation:
Trust & Safety Associate



Qualifications:
Any Graduation



Years of Experience:
1 to 3 years



What would you do?
Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society. You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns. Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture's well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.



What are we looking for?
Strong coping, emotional resilience, and stress-management skills Excellent comprehension, communication skills Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies Strong attention to detail Comfort synthesizing and analyzing information from multiple streams Strong critical thinking and decision-making skills Deep familiarity and passion for the internet, internet platforms, and internet culture High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported? Ability to work well individually and as part of a team Ability to work differing rotations/shifts and non-standard work hours Flexibility in meeting changing business needs in a fast-paced environment Commitment to quality, efficiency, and effectiveness Previous business process outsourcing, customer service, or content moderation experience is a plus


Roles and Responsibilities: Review, classify and/or remove content according to client guidelines, using specific tools and channels Understand and remain updated on changing client policies and guidelines Investigate, resolve, and relay complex content issues to the broader Trust and Safety team Serve as an advocate for the user community Participate in process improvement initiatives that improve quality and efficiency of work Participate in continuous training programs and workgroup discussions for optimal development in the role Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe



Qualifications


Any Graduation

Employment Type: Full Time, Permanent

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Prepare for Safety Associate roles with real interview advice

Top Accenture Safety Associate Interview Questions

Q1. If insurance premium is paid for an entire year 1st January to 31st December and books get close on 31st March, what will be the accounting ... read more
Q2. Sum of Even & Odd Digits Problem Statement Create a program that accepts an integer N and outputs two sums: the sum of all even digits and ... read more
Q3. Case. There is a housing society “The wasteful society”, you collect all the household garbage and sell it to 5 different businesses. Determ ... read more
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What people at Accenture are saying

5.0
 Rating based on 1 Safety Associate review

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Safety Associate salary at Accenture

reported by 10 employees
₹2 L/yr - ₹4 L/yr
36% less than the average Safety Associate Salary in India
View more details

What Accenture employees are saying about work life

based on 56.8k employees
65%
85%
67%
75%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Accenture Benefits

Free Transport
Cafeteria
Work From Home
Gymnasium
Health Insurance
Soft Skill Training +6 more
View more benefits

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