Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner


Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :Service Desk Management, Service Desk Voice Support


Good to have skills :NA
Minimum
0-2 year(s) of experience is required


Educational Qualification :15 years full time education

Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. With exceptional communication skills, you will ensure the smooth operation of our world-class systems. Your deep product knowledge will enable you to accurately define client issues and design effective resolutions.
Roles & Responsibilities:

Expected to build knowledge and support the team.

Participate in Problem Solving discussions.

Provide voice support to clients in troubleshooting and resolving technical issues.

Interact with clients to understand their concerns and provide appropriate solutions.

Collaborate with cross-functional teams to resolve complex technical issues.

Document and maintain records of client interactions and solutions provided.

Stay updated with the latest product knowledge and industry trends.

Contribute to process improvements and knowledge base enhancement.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Service Desk Management, Service Desk Voice Support.

Good To Have Skills:Experience with incident management tools.

Strong understanding of IT service management principles and best practices.

Familiarity with troubleshooting techniques for software and hardware issues.

Excellent problem-solving and analytical skills.

Effective communication and customer service skills.
Additional Information:

The candidate should have a minimum of 0-2 years of experience in Service Desk Management.

This position is based at our Bengaluru office.

A 15 years full time education is required.

 
Qualifications 
15 years full time education