Infra Tech Support Practitioner

Project Role :Infra Tech Support Practitioner


Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.

Must have skills :Incident Management


Good to have skills :NA
Minimum
3 year(s) of experience is required


Educational Qualification :15 years full time education

Summary:As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance for production and development systems and software products. You will be responsible for configuring services on various platforms and implementing technology at the operating system-level. Your role will involve L1 and L2 troubleshooting and providing hardware/software support.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work related problems.

Provide ongoing technical support and maintenance for production and development systems and software products.

Configure services on various platforms and implement technology at the operating system-level.

Troubleshoot and resolve L1 and L2 issues.

Collaborate with team members to discuss and solve technical problems.

Assist in providing solutions to work-related problems.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Incident Management.

Good To Have Skills:Experience with incident tracking tools.

Strong understanding of IT infrastructure and systems.

Knowledge of network protocols and troubleshooting techniques.

Experience in handling hardware and software issues.

Familiarity with operating systems and software solutions.

Ability to analyze and resolve technical problems.

Excellent communication and interpersonal skills.
Additional Information:

The candidate should have a minimum of 4-6 years of experience in Incident Management.

A 15 years full time education is required.

 
Qualifications 
15 years full time education