Infra Tech Support Practitioner

Project Role :Infra Tech Support Practitioner

Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.

Must have skills :Enterprise Network Operations

Good to have skills :Cloud Network Operations
Minimum

5 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance for production and development systems and software products. You will be responsible for configuring services on various platforms and implementing technology at the operating system-level. Your role will involve troubleshooting at both basic and intermediate levels. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Ensure smooth functioning of production and development systems.- Perform hardware and software support for server and network areas.- Troubleshoot and resolve issues at L1 and L2 levels.- Implement technology at the operating system-level.- Ensure adherence to defined operating model and processes. Project Role :Application Support Engineer Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have Skills :Enterprise Network Operations Good to Have Skills :Cloud Network Operations Job Requirements :Key Responsibilities :-Provide L2 Network Support and troubleshooting -Deliver the result by adhered to the defined processe. Flexibility towards working on shifts -Good understand of the Network Architecture of the Organization and ability to deliver results as per the timelines -Front End Internal, External, and client audits and work towards the closure of the findings Technical Experience :Mandatory -Strong technical knowledge on configuring and troubleshooting any of the firewalls preferably Juniper SRX or Palo Alto -Strong technical knowledge on configuring and troubleshooting Switching and Routing Additional Skills -Knowledge on Cloud Technology -Knowledge on Scripting -Knowledge on Wireless Technology -SSL VPN Configuration and Troubleshooting Professional Attributes :-Excellent verbal and written communication skills -Customer handling skills and good interpersonal skills -Ability to take complete ownership of the tasks -High level of initiative and innovative ideas -Positive Attitude towards work -Ability to work as Team Educational Qualification:Any degree / 15 years of Full time education Additional Info :-Certification on Network and Cloud TechnologyProfessional & Technical Skills:- Must To Have Skills:Proficiency in Enterprise Network Operations.- Good To Have Skills:Experience with Cloud Network Operations.- Strong understanding of network operations and infrastructure management.- Experience in configuring and maintaining enterprise-level networks.- Knowledge of network protocols and technologies.- Familiarity with network security principles and best practices. Additional Information:- The candidate should have a minimum of 5 years of experience in Enterprise Network Operations.- This position is based at our Bengaluru office.- A 15 years full time education is required.

Qualifications
15 years full time education