Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner




Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.


Must have skills :Network Security Operations



Good to have skills :NA
Minimum

3 year(s) of experience is required



Educational Qualification :15 years full time education


Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work-related problems.

Provide timely and effective technical support to clients.

Troubleshoot network security operations issues efficiently.

Collaborate with cross-functional teams to resolve complex technical issues.

Document and maintain technical support processes and procedures.

Stay updated with the latest network security trends and technologies.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Network Security Operations.

Strong understanding of network security protocols and technologies.

Experience in implementing and managing network security solutions.

Knowledge of firewall configurations and intrusion detection/prevention systems.

Familiarity with network monitoring tools and incident response procedures.
Additional Information:

The candidate should have a minimum of 3 years of experience in Network Security Operations.

This position is based at our Indore office.

A 15 years full-time education is required.


 Qualifications 

15 years full time education