Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Microsoft Azure IaaS
Good to have skills : Solarwinds Administration
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance for production and development systems and software products. You will be responsible for configuring services on various platforms and implementing technology at the operating system-level. Your role will involve troubleshooting at both basic and intermediate levels, ensuring smooth operations and resolving any issues that arise.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Provide ongoing technical support and maintenance for production and development systems and software products.
- Configure services on various platforms and implement technology at the operating system-level.
- Troubleshoot at both basic and intermediate levels to ensure smooth operations.
- Collaborate with team members to actively participate in discussions and contribute to finding solutions.
- Resolve work-related problems by analyzing issues and implementing effective solutions.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Microsoft Azure IaaS.
- Good To Have Skills: Experience with Solarwinds Administration.
- Strong understanding of cloud computing and Microsoft Azure IaaS.
- Experience in providing technical support for software and systems.
- Knowledge of networking protocols and troubleshooting techniques.
- Familiarity with server and network hardware and software solutions.
- Ability to analyze and resolve technical issues efficiently.
- Excellent problem-solving and communication skills.

Additional Information:
- The candidate should have a minimum of 3 years of experience in Microsoft Azure IaaS.
- This position is based at our Hyderabad office.
- A 15 years full time education is required.
Qualification
15 years full time education