Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner



Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :Solarwinds Administration


Good to have skills :System Monitoring Tools & Techniques
Minimum

5 year(s) of experience is required


Educational Qualification :15 years full time education

Job Overview:We are looking for a skilled SolarWinds Implementation and Support Engineer to join our IT team. The successful candidate will be responsible for the deployment, configuration, and ongoing support of the SolarWinds network management platform. This role requires strong technical expertise, problem-solving skills, and the ability to work effectively with various teams to ensure the performance and reliability of our network infrastructure.Key Responsibilities:

SolarWinds Implementation:oPlan, design, and execute the deployment of SolarWinds across multiple environments.oConfigure SolarWinds to monitor key network performance metrics, including custom dashboards, alerts, and health rules.

Support and Maintenance:oProvide ongoing support for the SolarWinds platform, ensuring continuous monitoring and optimal performance.oTroubleshoot and resolve issues related to SolarWinds configurations, data collection, and reporting.oPerform regular upgrades and maintenance of the SolarWinds platform.

Network Monitoring and Optimization:oMonitor network performance in real-time, identifying and diagnosing performance issues and bottlenecks.oWork with network and operations teams to implement performance improvements and optimizations.oConduct root cause analysis of network performance issues and provide actionable recommendations.

Collaboration and Training:oCollaborate with cross-functional teams (network, operations, security) to integrate SolarWinds into the network management lifecycle.oTrain and support team members in the use of SolarWinds for network monitoring and troubleshooting.

Reporting and Documentation:oGenerate and distribute regular reports on network performance and health.oMaintain comprehensive documentation of SolarWinds configurations, monitoring setups, and troubleshooting procedures.

Continuous Improvement:oStay current with the latest SolarWinds features, best practices, and industry trends.oProactively suggest enhancements to improve monitoring capabilities and network performance.Qualifications:

Education:

Experience:oMinimum [X] years of experience in network performance monitoring and management, specifically with SolarWinds.oProven experience in the end-to-end implementation and support of SolarWinds in a complex environment.

Technical Skills:oStrong knowledge of SolarWinds, including installation, configuration, and customization.oProficiency in network protocols, routers, switches, and firewalls.oFamiliarity with web technologies, databases, and cloud environments.oExperience with scripting languages such as Python, Shell, or PowerShell.oUnderstanding of network architecture and design.

Soft Skills:oExcellent problem-solving and analytical skills.oStrong communication and collaboration skills.oAbility to work independently and manage multiple tasks effectively.oAttention to detail and a proactive approach to identifying and resolving issues.Preferred Qualifications:

SolarWinds certification(s).

Experience with other network management tools.

Knowledge of DevOps practices and tools.

Experience in network performance testing and tuning.Qualifications15 years full time education