Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner


Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Service Desk Management, Service Desk Voice Support


Good to have skills :NA
Minimum 0-2 year(s) of experience is required


Educational Qualification :Bachelors degree

Summary:
As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. Your typical day will involve accurately defining client issues and interpreting and designing resolutions based on deep product knowledge. You will play a crucial role in ensuring client satisfaction and maintaining the smooth functioning of our systems.


Roles & Responsibilities:
- Expected to build knowledge and support the team.
- Participate in Problem Solving discussions.
- Provide prompt and efficient technical support to clients via voice calls.
- Accurately identify and diagnose client issues and provide appropriate solutions.
- Effectively communicate technical solutions to clients in a clear and concise manner.
- Collaborate with cross-functional teams to resolve complex technical issues.
- Document and maintain detailed records of client interactions and issue resolutions.
- Continuously update knowledge base and stay up-to-date with product enhancements and new releases.


Professional & Technical Skills:
- Must To Have Skills:Proficiency in Service Desk Management, Service Desk Voice Support.
- Strong understanding of IT service management principles and best practices.
- Excellent problem-solving and analytical skills.
- Ability to effectively prioritize and manage multiple client issues.
- Exceptional communication and interpersonal skills.
- Good To Have Skills:Experience with incident management tools such as ServiceNow or Remedy.

Additional Information:
- The candidate should have a minimum of 0-2 years of experience in Service Desk Management.
- This position is based at our Bengaluru office.
- A Bachelor's degree is required.nan