Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner


Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Neo4j

Good to have skills :NA
Minimum 5 year(s) of experience is required

Educational Qualification :Graduate
Summary:As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve accurately defining client issues, interpreting and designing resolutions, and utilizing your deep product knowledge to keep our world-class systems running.
Roles & Responsibilities:

Provide ongoing support to clients, acting as the interface between the client and the system or application.

Accurately define client issues and interpret and design resolutions based on deep product knowledge.

Utilize exceptional communication skills to ensure the smooth functioning of world-class systems.

Collaborate with cross-functional teams to ensure the timely resolution of client issues and the continuous improvement of systems and applications.

Stay updated with the latest advancements in software/application/cloud tech support, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills:

Must To Have Skills:Proficiency in Neo4j.

Good To Have Skills:Experience with other graph databases, such as OrientDB or ArangoDB.

Strong understanding of software/application/cloud tech support.

Experience with troubleshooting and problem-solving.

Excellent communication and interpersonal skills.

Ability to work collaboratively in a cross-functional team environment. Additional Information:

The candidate should have a minimum of 5 years of experience in Neo4j.

The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions.

This position is based at our Bengaluru office.QualificationsGraduate