Customer Contact Comms Associate

Skill required: Omnichannel - Customer Service


Designation: Customer Contact Comms Associate


Qualifications:Any Graduation


Years of Experience:1 - 3 Years

Language - Ability:French - Proficient


What would you do?
You will be aligned with our Risk and Compliance vertical and help us perform compliance reviews, publish reports with actions and provide closure guidance as needed. We design & recommend effective controls to mitigate risks and help service delivery team prepare for upcoming client / external audits.You will be working as a part of the Risk & compliance team which is responsible for helping clients and organizations identify risks and create mitigation plans.In Risk Management you will be responsible for anticipating, plan for, and react to risks and issues to the project, including categorizing their severity, taking into account the likelihood of occurrence, mitigation & contingency planning. You will be expected to follow an agile approach that builds risk management into scrum roles, artifacts, and events and helps in continuous project delivery.


What are we looking for?

Written and verbal communication

Adaptable and flexible

Ability to work well in a team

Ability to perform under pressure

Agility for quick learning

Roles and Responsibilities:

In this role you are required to do analysis and solving of lower-complexity problems

Your day to day interaction is with peers within Accenture before updating supervisors

In this role you may have limited exposure with clients and/or Accenture management

You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments

The decisions you make impact your own work and may impact the work of others

You will be an individual contributor as a part of a team, with a focused scope of work

Please note that this role may require you to work in rotational shifts

Qualifications
Any Graduation