Service Management Lead

Project Role :Service Management Lead


Project Role Description :Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda

Must have skills :Incident Management


Good to have skills :Service Integration and Management (SIAM)
Minimum
12 year(s) of experience is required


Educational Qualification :15 years full time education

Summary:As a Service Management Lead, you will lead the delivery of programs, projects, or managed services. You will coordinate projects through contract management and shared service coordination. Your role will involve developing and maintaining relationships with key stakeholders and sponsors to ensure high levels of commitment and enable the strategic agenda. You will be based in our Coimbatore office and should have a minimum of 12 years of experience in Incident Management.
Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Expected to provide solutions to problems that apply across multiple teams.

Coordinate the delivery of programs, projects, or managed services.

Manage contracts and ensure effective contract management.

Facilitate shared service coordination.

Develop and maintain relationships with key stakeholders and sponsors.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Incident Management.

Good To Have Skills:Experience with Service Integration and Management (SIAM).

Strong understanding of incident management processes and best practices.

Experience in managing and resolving incidents within agreed SLAs.

Knowledge of ITIL framework and IT service management principles.

Excellent communication and interpersonal skills.
Additional Information:

The candidate should have a minimum of 12 years of experience in Incident Management.

This position is based at our Coimbatore office.

A 15 years full-time education is required.

 
Qualifications 
15 years full time education