Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner


Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :Software License Management


Good to have skills :NA
Minimum
12 year(s) of experience is required


Educational Qualification :15 years full time education
Key Responsibilities:a)Maintain software publisher licensing information for the assigned publishers (i.e., both entitlements and deployments)b)Analyze software licensing agreements, create entitlements summary, and summarize use right information from software agreements.c)Importing licenses and agreements into the SAM tool (SNOW SLM/ SAM Pro, Flexera/Others).d)Update software entitlement and agreement information into the SAM tool.e)Maintain accurate records of software licenses and related assets, ensuring compliance with licensing agreements and regulations.f)Develop and implement software license management policies and procedures, ensuring adherence to industry best practices and standards.g)Maintain software installation records in SAM tool and perform product normalization.h)Perform license reconciliation in SAM tool.i)Work with internal stakeholders to ensure deployment of software applications are compliant and if not, work with the stakeholders to remediate non-compliance.j)Respond to customer queries on software licensing. k)Create customized reports and recommendations to report on SAM function activities. l)Identify cost savings and license re-harvesting opportunities.m)Drive periodic or ad-hoc stakeholder and project meetings.
Technical Experience:

Excellent command over software licensing and use rights information of tier 1 software publishers (i.e., Microsoft, Oracle, IBM, VMware, Adobe, Citrix, and SAP)

Proficient in creating and delivering IBM Sub-Capacity Mainframe ELP reports

Proficient in creating Oracle DB server and Options ELP reports. Performing manual reconciliation and deployment validation as required

Experience working on at least one or more SAM Tools (i.e., ServiceNow SAMPro, Flexera, SNOW License Manager)
Professional Attributes:

Excellent communication skills

Expert knowledge in MS Office applications (Excel & PowerPoint)

Ability to work in a team environment.

Must have Skills:Software licensing & Software Asset Management Tools

Good to Have Skills:Analytical and Communication Skills
Educational Qualification:

15 years of full-time educationDesired Certifications

CSAM

CITAM

FlexNet Manager Implementation & Administration

Flexera Certified IT Asset Management Administrator

 
Qualifications 
15 years full time education