Infra Tech Support Practitioner

Project Role :Infra Tech Support Practitioner


Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.

Must have skills :System Monitoring Tools & Techniques


Good to have skills :Splunk Administration, AppDynamics Administration, Dynatrace Administration
Minimum
2 year(s) of experience is required


Educational Qualification :A bachelors degree in computer science information systems information protection information security or a related IT field is required Certification in Monitoring tools or Tools Administratio

Summary:As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products. You will work remotely and onsite, configuring services on various platforms. Your responsibilities will include hardware/software support, implementing technology at the operating system-level, and troubleshooting at L1 and L2 levels.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work related problems.

Provide ongoing technical support and maintenance of production and development systems and software products.

Configure services running on various platforms.

Provide hardware/software support and implement technology at the operating system-level.

Troubleshoot issues at L1 and L2 levels.

Collaborate with team members to provide solutions to work-related problems.
Professional & Technical Skills:

Must To Have Skills:Proficiency in System Monitoring Tools & Techniques.

Good To Have Skills:Experience with Splunk Administration, AppDynamics Administration, Dynatrace Administration.

Strong understanding of system monitoring tools and techniques.

Experience in troubleshooting and resolving issues related to system monitoring.

Knowledge of configuring and managing Splunk, AppDynamics, and Dynatrace.

Familiarity with monitoring system performance and identifying areas for improvement.
Additional Information:

The candidate should have a minimum of 2 years of experience in System Monitoring Tools & Techniques.

This position is based at our Bengaluru office.

A bachelor's degree in computer science, information systems, information protection, information security, or a related IT field is required.

 
Qualifications 
A bachelors degree in computer science information systems information protection information security or a related IT field is required Certification in Monitoring tools or Tools Administratio