Business Advisory Analyst

Skill required: Next Generation Customer Operations - Training and Performance Support



Designation: Business Advisory Analyst



Qualifications:Any Graduation



Years of Experience:3 to 5 years



What would you do?
We are seeking a dedicated and experienced Trainer to manage and oversee the training requirements for our new hire induction and Coinbase program training. The Trainer will ensure continuous improvement of training materials and curriculum, effective knowledge sharing, and provide thought leadership to training and policy teams. This role involves collaboration with various teams to develop and deploy process changes, updates, and workflow improvements.



What are we looking for?
Any Graduation

Process Improvement – Intermediate

Reporting and Analytics – Intermediate

Quality Management – Intermediate

Curriculum Planning – Intermediate

Learning Content Design and Development – Intermediate

People Management – Intermediate

Communication - Expert

Training and Facilitation - Expert


Roles and Responsibilities:

Manage overall training requirements and ensure sufficient training resources are available.

Flag resource constraints timely to align training plans with resource capacity.

Continuously improve Service Provider and Coinbase program training materials and curriculum.

Ensure effective knowledge sharing and sign-off processes for both Training and Policy.

Provide thought leadership on process/curriculum and content improvement opportunities.

Develop materials according to process standards.

Collaborate with the quality team on learning opportunities derived from quality audits, call calibration, and client feedback.

Evaluate and revisit training materials to ensure relevance and up-to-date content.

Create process knowledge tests, track, and monitor learning improvements.

Deploy process changes, updates, and workflow improvements from Coinbase.

Provide oversight on content revisions based on feedback from Coinbase subject matter experts.

Conduct classroom training, refresher trainings, and upskilling sessions.

Ensure training performance is tracked and delivered based on Coinbase requirements.

Monitor course assessments and manage employees during in-process training.

Qualifications

Any Graduation