Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner




Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.


Must have skills :Wireless Technologies Operations



Good to have skills :NA
Minimum



3 year(s) of experience is required



Educational Qualification :15 years full time education


Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and interpret and design resolutions. Your typical day will involve providing ongoing support to clients, troubleshooting technical issues, and ensuring smooth system operations.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work-related problems.

Provide ongoing support to clients, addressing their technical issues and ensuring their satisfaction.

Troubleshoot system or application problems and provide timely resolutions.

Collaborate with cross-functional teams to identify and implement improvements to enhance system performance.

Stay updated with the latest industry trends and technologies to provide effective support and solutions.

Assist in the development and maintenance of technical documentation.

Proactively identify potential issues and recommend preventive measures.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Wireless Technologies Operations.

Good To Have Skills:Experience with network troubleshooting and configuration.

Strong understanding of wireless communication protocols and technologies.

Knowledge of network security principles and best practices.

Experience in analyzing and resolving network connectivity issues.

Familiarity with network monitoring tools and performance optimization techniques.
Additional Information:

The candidate should have a minimum of 3 years of experience in Wireless Technologies Operations.

This position is based at our Bengaluru office.

A 15 years full-time education is required.

Qualifications

15 years full time education