Infra Tech Support Practitioner

Project Role :Infra Tech Support Practitioner


Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills :Netapp Storage Area Network (SAN) Administration

Good to have skills :Storage Area Networks (SAN) Architecture and Design
Minimum 2 year(s) of experience is required

Educational Qualification :Any Degree
Summary:As a Netapp Storage Area Network (SAN) Administrator, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve troubleshooting and resolving issues related to Netapp SAN administration and ensuring smooth functioning of the systems. Must Have Skills: NetApp Clustered Data ONTAP Good to Have Skills:HP3par, Pure and Huawei StorageJob RequirementsKey Responsibilities:

Should have sound experience in providing L1/L2 support for Storage Management and support on NetApp Cluster mode

Design and implement NetApp storage systems including installation, configuration, software upgrades, and storage provisioning.

Administer Fiber Channel SAN fabrics, including installation, configuration, zoning, software upgrades, and maintenance of switches.

Design and Configure Replication for Disaster Recovery using Snapmirror and other NetApp tools

Plan and implement best practices for NAS and SAN solutions.

Create and update documentation for storage procedures.Technical Experience:

Should have sound experience in NetApp C Mode (Data Ontap), NetApp HCI, MetroCluster, HP3par and Pure technologies, RAID Levels, Flashpool and Flexclone.

Good knowledge on CIFS, NFS, ISCSI and FCP protocols.

Experience with installation, configuration and management of storage arrays and switches expected.

Experience with Brocade and Cisco SAN Switches.

Experience on Storage Pools, Tiering, LUN masking and zoning.

Proven skills in understanding customer storage requirements, implementing Fiber Channel and iSCSI SAN solutions, and integrating different operating systems and applications.

Should have knowledge about the ITIL framework.

Good technical expertise on Snap Center

Relevant certifications will be an added advantage.Professional Attributes:

Strong written and verbal communication skills, interpersonal skills.

Strong time management skills, problem solving and analytical skills.

Perform team management roles

Due to the 24X7 operations of the business, must be able to work a flexible work schedule, may include nights, weekends, and holidays.QualificationAny Degree