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Accenture

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3.9

based on 52.6k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

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22379 Accenture Jobs

Campaign Management Associate

Accenture Solutions Pvt Ltd

 · 

3.9

 based on 52.6k Reviews

1-3 years

₹ 2.14 - 5.8L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Mumbai

Campaign Management Associate

Accenture

posted 1mon ago

Job Role Insights

Flexible timing

Key skills for the job

Digital Marketing Manual Testing Customer Service Salesforce Project Management MySQL

+ 11 more

Job Description



Skill required: Marketing Operations - Customer Service Technology


Designation: Campaign Management Associate


Qualifications:Any Graduation


Years of Experience:1 - 3 Years


What would you do?
 Customer support agents are responsible for answering live, customer chats directly in the platform.
  • Provide front-line chat support for all users, answering Tier 1 requests (informational, platform usage instructions, manage/access requests, etc).
  • Submit support tickets to SPAA Customer Success for break/fix solutions
  • Adhere to departmental SLA's, workflows, and processes
  • Work with publishers, brands, agencies to ensure campaigns launch without a hitch
  • Collaborate with others on the team to improve the customer's experience
  • Escalate potential product issues or customer churn risks
  • Understand provide accurate Help Articles for customers as needed Customer support agents are responsible for answering live, customer chats directly in the platform.


    What are we looking for?
     Requirements:
  • Excellent english-speaking customer service communication
  • Experience using a project management software like Hubspot, JIRA, Trello, or Salesforce
  • Experience with Admin-level access supporting a SaaS product
  • Candidate having knowledge and Hands on experience project management software like Hubspot, JIRA, Trello, or Salesforce and Admin-level access supporting a SaaS product is an added advantage .

    Roles and Responsibilities:
  • In this role you are required to do analysis and solving of lower-complexity problems
  • Your day to day interaction is with peers within Accenture before updating supervisors
  • In this role you may have limited exposure with clients and/or Accenture management
  • You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments
  • The decisions you make impact your own work and may impact the work of others
  • You will be an individual contributor as a part of a team, with a focused scope of work
  • Please note that this role may require you to work in rotational shifts

     Qualifications 
    Any Graduation

    • Employment Type: Full Time, Permanent

    Read full job description

    Prepare for Campaign Management Associate roles with real interview advice

    People are getting interviews at Accenture through

    (based on 5.1k Accenture interviews)
    Job Portal
    Campus Placement
    Company Website
    Referral
    Walkin
    Recruitment Consultant
    33%
    18%
    18%
    13%
    4%
    2%
    12% candidates got the interview through other sources.
    High Confidence
    ?
    High Confidence means the data is based on a large number of responses received from the candidates.

    What people at Accenture are saying

    3.5
     Rating based on 4 Campaign Management Associate reviews

    Likes

    Company culture and work life balance

    Dislikes

    Very slow promotion and less salary hike

    Read 4 reviews

    Campaign Management Associate salary at Accenture

    reported by 55 employees with 1-6 years exp.
    ₹2 L/yr - ₹7.3 L/yr
    6% less than the average Campaign Management Associate Salary in India
    View more details

    What Accenture employees are saying about work life

    based on 52.6k employees
    66%
    85%
    68%
    76%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Accenture Benefits

    Free Transport
    Cafeteria
    Work From Home
    Gymnasium
    Health Insurance
    Soft Skill Training +6 more
    View more benefits

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    1st, 2nd, 3rd, & 4th Office Level, Building No. 02, Mindspace, Serene Properties IT/ITES SEZ, Thane-Belapur Road, Airoli, Navi MumbaiMumbai, India, Mumbai
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