GN-Comms & Media- Non Networks - North America- Senior Manager

• Lead delivery of small to medium-size teams to deliver management consulting projects for North America clients.

• Lead innovation transformation programs and process enablement for our clients

• Take responsibility within Comms Media industry group or across the Products group, help build the practice, track metrics, and so on.

• Develop assets and methodologies, point-of-view, research, or white papers for use by the team and larger community.

• Support North Americasales team to identify and win potential opportunities within the practice. Help in drafting proposals as an expert for domain areas.

• Lead proposals, business development efforts and coordinate with other colleagues to create consensus-driven deliverables.

• Understand customer needs and translate them to business requirements, business process flows and functional requirements

• Experience to engage with stakeholders independently

• Execute a transformational change plan aligned with clients business strategy and context for change. Engage stakeholders in the change journey and build commitment for change.

Bring your best skills forward to excel in the role:

Skills in one or more Telecom areas

• Should have an excellent knowledge on various BSS modules and Telco Journeys such as CRM, Order Management, Billing, Mediation, Provisioning, Collections, Channels, Customer Care, Lead to Cash

• Digital Transformation - Proven experience in Strategy, Innovation and Digital initiatives across Digital Maturity models, CSPs Operating model, Innovation Barometers, Intelligent operations for CSPs and other related areas

• Cloud BSS - Determine the appropriate Cloud deployment model design BSS journey to cloud strategies engineered to accelerate ROI and performance. Good to have knowledge of platforms like AWS,Azure,SFDC,GCP, ServiceNow

• Business Strategy - Leading/managing strategic initiatives and develop project plans, frame and conduct insightful analyses, identify solutions, and develop business cases and implementation plans for CSPs across the globe

• Transformation Project Governance - Drive profitability and continued success though managing service quality, cost and leadership of the people delivering services across projects/ programs/portfolios of all scale

• Should have understanding of lean concepts and hands-on experience in delivering technology-driven business transformation projects using agile practices

• Experience in agile related tools like JIRA Confluence/Rally/MS Projects/VersionOne

• Certification profession in PSM/CSM/SAFe/ICP-ACC

Skills in one or more roles

• Experience in the role of Functional Business Analyst, Product Owners, Process Designers, Service Designers, Scrum Masters, Program Delivery Managers

• Business Analysis - Gather requirements from business and prepared requirement documents. Propose solutions to the client based on gap analysis for the existing Telco platforms. Analyse large data to conduct analysis and present insights with visualisations

• Process Improvement - Understand issues with the current processes which can be resolved either through technology or process solutions and design detail level to-be process with all stakeholders

• Value Architect and Tracking - Create value driver trees to breakdown into value components of business objectives and value drivers

Other required skills

• Communication and Presentation - Plan and deliver well-structured oral and written communications

• Structured Problem Solving - Help identify and structure key client challenges into hypotheses and conduct analyses to address the challenges

• Stakeholder Management - Manage mid-level to senior client leadership and lead conversations

• Impeccable team management skills with an ability to engage effectively with multiple stakeholders

• Strong program management skills

• Cross-cultural competence with an ability to thrive in a dynamic environment

Your experience counts!

• MBA from a Tier 1 and Tier 2 school and Engineering from Tier 1school or rich relevant industry experience

• At least 1-8years of progressive business and/or telecom and consulting experience

• Knowledge of Telco BSS/OSS stack, its various components, and interactions / flows

• Strong telecom industry background experience and knowledge of BSS processes for B2C and B2B areas

• Knowledge of telecom products across wireline, wireless and Enterprise domains

• eTOM certification is highly desirable

• Direct onsite experience (i.e., experience of facing client inside client offices in India or abroad) is mandatory. Please note we are looking for client facing soft skills

• Experience in strategy and business/technology consulting role conversant with process improvement, cost optimization, customer analytics and experience management, telecom technology

• Experience in value architecting, business case preparation, value realization

• Experience in Digital, New IT, Cloud Core modernization, Cloud transformation processes, transforming legacy to the cloud, Agile transformation, RPA, AI/ML strategy implementation and use cases

• Knowledge of design thinkingworkshops and innovation

• Experience in large data analysis, data driven consulting, BI and analytics, reporting, dashboarding, visualization tools like PowerBI, Tableau

• Certifications like CBAP, CSM, SPC, Prince 2 or PMP will be an added advantage

• For Experienced candidates, experience of team Management Coach and mentor team members in projects, on asset development, BDs and overall professional development

• Good to Have: A valid H1B VISA