Infra Tech Support Practitioner

Project Role :Infra Tech Support Practitioner




Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.


Must have skills :Oracle Weblogic Application Server Administration



Good to have skills :NA
Minimum



12 year(s) of experience is required



Educational Qualification :15 years full time education

About The Role :– WebLogic & Perl Expert Level 7 – Experience:Minimum 15 years hands on experience in Perl and weblogic admin & development. Expectation:Candidate should have through knowledge on perl coding and weblogic administration, development. Should be Handson and well experienced in end client discussion on technical and business requirement. A candidate having more than 15 years of experience in coding & weblogic which includes design, build and deployment in DataCenter services and Cloud. Well familiar with weblogic administration with deep understanding on coding/automation using perl.. Should have working knowledge on any Observability tool and other enterprise monitoring tools is an added plus. Desired exposure:

Exposure and hands-on exposure on Weblogic & Perl development.

Should be well versed with Monitoring, Observability and other enterprise management tools.

Extensive exposure on coding using Perl Must Haves Skills:

Exposure to automation – using Perll in Weblogic environment.

Strong knowledge on Coding

Strong in knowledge in Weblogic and exposure specially identifying toils, techdebt, reducing waste etc.

Exposure to Observability

CI – CD exposure – with Full end-to-end DevOps life cycle experience.Responsibilities:

Deep understanding and troubleshooting skills using Perll

Weblogic administration, development & deployment skills.

Should be well versed with Command Center requirements

Exposure to Command Center to manage critical events.

Exposure with strong coding background to automating Toils.

Troubleshooting, health check, administration, management, vendor coordination, interaction with external partner, elevation to stakeholders for support or application teams for application development related issues (bug, code maintenance, code evolution)

Capacity monitoring; monitoring; application availability managements & monitoring, reporting and maintenance activities (if documented)

Work on reduction of repeated failures; generate reports, dashboards

Performance review:performance management, tuning, fix issues, work on reduction of repeated failures, scripts, automation

Generate reports, dashboards, deploy agents

Work on reduction of repeated failures; generate reports, dashboards

Supporting Compliance requirementsProfessional Skills:

Must To Have Skills:Perl coding and weblogic administration.

Strong understanding of project management principles and methodologies.

Excellent communication and relationship-building skills.

Ability to lead and motivate teams to achieve project goals.
Additional Information:

The candidate should have a minimum of 15 years of experience in Perl development in combination with Weblogic adminstration.


Summary:As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work within a defined operating model and processes, implementing technology at the operating system-level across all server and network areas.
Roles & Responsibilities:

Expected to be an SME.

Collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Expected to provide solutions to problems that apply across multiple teams.

Implement hardware/software support.

Perform L1 and L2 troubleshooting.

Ensure system and software maintenance.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Oracle Weblogic Application Server Administration.

Strong understanding of server and network operations.

Experience in system-level technology implementation.

Knowledge of software solutions/vendors/brands.

Hands-on troubleshooting skills.

Familiarity with hardware and software maintenance.
Additional Information:

The candidate should have a minimum of 12 years of experience in Oracle Weblogic Application Server Administration.

This position is based at our Kolkata office.

A 15 years full time education is required.



Qualifications

15 years full time education