Infra Tech Support Practitioner

Project Role :Infra Tech Support Practitioner




Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.


Must have skills :Red Hat OS Administration



Good to have skills :NA
Minimum



7.5 year(s) of experience is required



Educational Qualification :15 years full time education

Must have skills:Red Hat Linux & Lifecycle Management
Good to have skills:Project managementYears of experience:Relevant experience 8-10 years, total experience more than 10 years
Roles & Responsibilities:

Plan and execute the deployment of new Linux servers.

Configure servers according to best practices and security standards.

Install and configure necessary software and applications.

Develop and maintain a patch management strategy.

Test and deploy security patches and updates.

Manage patch schedules and ensure timely application of patches.

Implement and enforce security policies and procedures.

Conduct regular security audits and vulnerability assessments.

Respond to security threats and incidents.

Monitor system performance and identify bottlenecks.

Tune system parameters to optimize performance.

Implement performance improvement strategies.

Implement corrective actions to prevent future incidents.

Strong knowledge in technical aspects of Linux System Administration and best practices.

Experience on shell scripting and Python scripting & working experience in configuration management tools like ansible & puppet.

Hands-on experience Satellite, Capsule and Redhat portal for patch management.

Good understanding with systems security implementation and vulnerability management.

Strong Knowledge of Networking, Routing, Storage Backup, SAN & NAS

Managing & troubleshooting experience with complex cluster environment (Pacemaker/Veritas)

Strong knowledge on Virtualization Vmware/RHEV/KVM, VRA

Working experience of administering, using VxRail environment & managing storage allocations and disk expansion.

Creating and managing comprehensive disaster recovery plans.

Liaising with the customer technical representatives. Interact with customer and speak on technical issues.

Requirement gathering, analyzing and preparing solution.

Strong knowledge in the ITIL process such as Change Management and Problem management

Collaborate with cross-functional teams to integrate Linux environments with other enterprise systems and platforms.

Excellent leadership, communication (written and oral) and interpersonal skills

Willingness to work in a 24 * 7 Environment on rotational shifts

Develop and maintain standard operating procedures (SOPs).

Document administration processes/procedures to ensure optimal levels of support.


Summary:As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work on various platforms, implementing technology at the operating system-level and performing basic and intermediate level troubleshooting.
Roles & Responsibilities:

Expected to be an SME

Collaborate and manage the team to perform

Responsible for team decisions

Engage with multiple teams and contribute on key decisions

Provide solutions to problems for their immediate team and across multiple teams

Ensure smooth functioning of production and development systems

Perform hardware/software support for configured services

Troubleshoot and resolve issues at L1 and L2 levels
Professional & Technical Skills:

Must To Have Skills:Proficiency in Red Hat OS Administration

Strong understanding of system administration

Experience in troubleshooting server and network issues

Knowledge of software solutions/vendors/brands

Familiarity with operating system-level technology implementation
Additional Information:

The candidate should have a minimum of 7.5 years of experience in Red Hat OS Administration

This position is based at our Gurugram office

A 15 years full time education is required



Qualifications

15 years full time education