Infra Tech Support Practitioner

Project Role :Infra Tech Support Practitioner




Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.


Must have skills :Splunk Administration



Good to have skills :AppDynamics Administration, Dynatrace Administration, No Function Specialty
Minimum



3 year(s) of experience is required



Educational Qualification :15 years full time education


Summary:As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work within a defined operating model and processes, implementing technology at the operating system-level across all server and network areas, and performing basic and intermediate level troubleshooting.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work related problems.

Implement hardware/software support for configured services.

Troubleshoot and resolve L1 and L2 technical issues.

Maintain production and development systems.

Provide technical support for various platforms.

Collaborate with team members to enhance system performance.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Splunk Administration.

Good To Have Skills:Experience with AppDynamics Administration.

Strong understanding of system administration.

Knowledge of network configurations and protocols.

Experience in troubleshooting hardware and software issues.
Additional Information:

The candidate should have a minimum of 3 years of experience in Splunk Administration.

This position is based at our Gurugram office.

A 15 years full time education is required.


Qualifications

15 years full time education