Infra Tech Support Practitioner

Project Role :Infra Tech Support Practitioner




Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.


Must have skills :Micro Focus Operations Manager i



Good to have skills :No Function Specialty
Minimum



3 year(s) of experience is required



Educational Qualification :15 years full time education


Summary:As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms. You will implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Your work includes L1 and L2/ basic and intermediate level troubleshooting, ensuring smooth operations.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work related problems.

Ensure timely resolution of technical issues.

Collaborate with cross-functional teams to address system and software problems.

Maintain documentation of technical procedures and troubleshooting steps.

Provide training and guidance to junior team members.

Stay updated with the latest technologies and trends in the IT industry.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Micro Focus Operations Manager i.

Strong understanding of IT infrastructure and networking concepts.

Experience in system administration and troubleshooting.

Knowledge of server hardware and software components.

Familiarity with ITIL framework and best practices.
Additional Information:

The candidate should have a minimum of 3 years of experience in Micro Focus Operations Manager i.

This position is based at our Bengaluru office.

A 15 years full time education is required.


Qualifications

15 years full time education