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Accenture

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3.8

based on 55.8k Reviews

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Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

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20003 Accenture Jobs

HR Service Delivery Analyst

Accenture Solutions Pvt Ltd

 · 

3.8

 based on 55.8k Reviews

3-5 years

₹ 4.6 - 8.88L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Bangalore / Bengaluru

1 vacancy

HR Service Delivery Analyst

Accenture

posted 4hr ago

Job Role Insights

Flexible timing

Key skills for the job

Talent Acquisition Searching Recruitment HR Operations Data Mining Email Writing

+ 8 more

Job Description




Skill required: Talent Acquisition - Onboarding


Designation: HR Service Delivery Analyst


Qualifications:Any Graduation


Years of Experience:3 to 5 years



  • What would you do?
     Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsOur Recruitment Centre of Excellence supports business in all aspects of talent acquisition. The team works in partnership with recruitment teams to develop and execute tactical sourcing strategies with the aim of generating candidates, creating talent pools and delivering against recruitment and growth targets. Candidates with End to End Recruitment experience - Domestic/International MarketThis role plays a pivotal part in delivering against recruitment targets by using various sourcing strategies to create talent pools (talent communities), identifying candidates for our clients in the offshore business locations, scheduling interviews, administering online assessments where needed, assisting with reference checks and back ground verification checks, facilitating vendor invoicing and tracking candidates on candidate application tracking system as per company standards.Administer onboarding of new employees including all onboarding activities like orientation registration, completion of background check, creation of SAP record, etc."Process Support :
  • Read, understand and analyze client process as per the business rules as a subject matter expert.Execute the process accurately and timely as a hands-on processor.
  • Master the given process and help the team members to overcome process related queries
  • Escalate issues and seek advice when faced with complex issues/problems.
  • Pay close attention to quality of written and verbal English skills within Team.
  • Creates a logical plan, realistic estimates and schedule for an activity or project segment.
  • Ensure LWIs are followed and updated regularly and train the team members on process updates.


    What are we looking for?
  • Adaptable and flexible
  • Ability to perform under pressure
  • Problem-solving skills
  • Detail orientation
  • Ability to establish strong client relationship
  • Proficient with Business Excellence Practice
  • "Essentials:
  • Bachelors degree (Any decipline)""Essentials:
  • 4-6 Years overall experience
  • 3+ Years recruiting experience with similar background Desirable:
  • Exposure to BPO industry
  • Knowledge of using recruitment management system like Taleo, Kenexa etc.
  • Experience in hiring volumes or niche skills
  • Experience of recruiting for Agro-chemical industry
  • HR Domain certification Certification would be a plus "
  • "
  • Excellent interpersonal skills - can build effective relationships with internal and external stakeholders at all levels
  • Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting.
  • Resilience and ability to work under pressure
  • Good organizational, prioritization and multi-tasking skills to deliver to deadlines
  • Analytical and problem-solving skills.
  • Demonstrate high levels of confidentiality
  • Attention to detail & quality driven- in communications and all system transactions
  • Ability to deal with customer complaints in a professional and friendly manner an
  • Self driven
  • Flexibility to work in Shifts.
  • Results / target oriented
  • Multi-cultural awareness
  • Client Interfacing skills (Email & Phone):Good Email etiquette, strong email drafting & keyboard skills and good phone etiquette / technique.

    Roles and Responsibilities:
  • In this role you are required to do analysis and solving of lower-complexity problems
  • Your day to day interaction is with peers within Accenture before updating supervisors
  • In this role you may have limited exposure with clients and/or Accenture management
  • You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments
  • The decisions you make impact your own work and may impact the work of others
  • You will be an individual contributor as a part of a team, with a focused scope of work
  • Please note that this role may require you to work in rotational shifts
  • Perform â"Root Cause Analysisâ" on issues faces and suggest appropriate corrective action for current remediation and future control.
  • Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
  • Participates in Knowledge Transfer of any process/client and acquires in depth knowledge of process as an SME.
  • Participates in various internal or client initiatives related to Process.
  • Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent.Team Support :
  • Plan proper allocation of work.
  • Support Team lead / Manager with Daily stats / reporting and MOS. Update process metrics on daily basis and maintain MIS.
  • To be available on the floor through the day to resolve process related issues.
  • Participate in Team building activities & Organizational initiatives.
  • Complete training need analysis for the team on timely manner through quality reports and knowledge tests
  • Follow the Quality Check and Audit mechanism within process to ensure delivery on SLAs.
  • Ensure and maintain the security and confidentiality of client data.
  • Assist in training/educating team assigned team members on learning and acquireing skills in process."
  • Ability to demonstrate recruitment expertise gained within a corporate in-house or agency environment including:oExperience of building, owning & maintaining talent pools, including our own internal talent pooloExtensive experience in sourcing candidates utilising a variety of methods like Advertising (on-line/off-line), Internet search (data mining), Database search, Social Media / Google Adwords, etc.
  • Expertise in market mapping and research, utilising deep searching techniques
  • Capability to advise on and deliver best practice in candidate attraction methodologies
  • Strong MS Office and Excel skills
  • Strong command on written and verbal English language


    Qualifications
    Any Graduation

    • Employment Type: Full Time, Permanent

    Read full job description

    Accenture Interview Questions & Tips

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    What people at Accenture are saying

    3.4
     Rating based on 63 HR Service Delivery Analyst reviews

    Likes

    Everything is great when the client is great

    • Salary - Good
      • +2 more
    Dislikes

    A bad client gurantees and indicates obstacles in your career coz management is not able to handle the tantrums of the client

    Read 63 HR Service Delivery Analyst reviews

    HR Service Delivery Analyst salary at Accenture

    reported by 770 employees with 2-11 years exp.
    ₹2.8 L/yr - ₹11 L/yr
    5% more than the average HR Service Delivery Analyst Salary in India
    View more details

    What Accenture employees are saying about work life

    based on 55.8k employees
    65%
    85%
    67%
    75%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Accenture Benefits

    Free Transport
    Cafeteria
    Work From Home
    Gymnasium
    Health Insurance
    Soft Skill Training +6 more
    View more benefits

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