Digital Content Management Analyst

Skill required: Marketing Operations - Content management


Designation: Digital Content Management Analyst


Qualifications:Any Graduation


Years of Experience:3 to 5 years


What would you do?
The Content Management team focuses on organizing, categorizing, auditing and publishing content and information with the help of specific tools and channels, for use by different groups and individuals. They are also responsible for auditing and ensuring quality of online content by flagging risks and providing clear feedbacks on errors. The team is responsible for managing the content on websites and responses.


What are we looking for?
Broad areas of work include:

Understanding client's requirements about the content

Understand the technical requirement of the content masters including but not limited to structure, components to be used, functionality.

Set up content and perform content updates as per client's requirements and agreed timelines

Ensure quality and timely completion of requests

Ensure seamless communication with team members

Identify, manage, resolve and escalate risks and issues affecting timely closures of requestsOther management activities

Identify operational risks and issues and take mitigating actions as required

Be flexible to work in shift hours and with other stakeholders

Help in managing overall team's workload by managing own deliverables and help team when required

Roles and Responsibilities: Managing content related requests

Coordinate with concerned stakeholders for ensuring complete understanding of requests, requesting new/additional information, mockup approvals, request closures etc.

Be able to perform basic to medium complexity HTML coding and photoshop activities like image re-sizing, in-image text editing, re-encoding etc.

Ensure proper deployment of content in production system across platforms

Coordinate with third party technical teams for issue resolution when needed

Adhere to various operational processes

Identify gaps and areas for improvement in the processes and proposing solution improvements

Apply learnings and Industry standard best practices from experience

Ensure timely completion of tasks and requests

Ensure high quality closures of all requests with zero margin of error


Qualifications
Any Graduation