Workforce Services Associate Manager

Skill required: Trust & Safety - Workforce Management (WFM)


Designation: Workforce Services Associate Manager


Qualifications:Any Graduation


Years of Experience:10 to 14 years


What would you do?
Enables a superior brand experience , accelerates responsible growth and creates a secure environment?Role Expectation:oLead/set up a team of 15+ resources oCapacity Planning/Resource ManagementoClient Delivery ManagementoLong Term and Short Term ForecastingoStakeholder/ Vendor EngagementoData Analysis/ManagementoProfitability Management/ Cost ControloTransition CoordinationoCross-functional CoordinationThe Workforce Management team focuses on maximizing performance levels and competency for an organization. This includes activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling, and analytics. This team owns the client relationship and partner on Capacity Planning/Schedule Adherence, help gather insights and provide feedback on the gaps/opportunities in performance capacity. The team helps identify, evaluate and drive continuous improvement in Service Delivery Performance. This team is also responsible for innovation in the workforce management space - providing insights to Accenture and Client leadership on improving efficiencies. They also ensure adherence to revenue and cost targets, own efficiency improvement goals. This team also partners wit regional leads and ensure we are compliant on all internal and client audits.


What are we looking for?

Data Analysis & Interpretation

Workforce Analytics

Detail orientation

Ability to establish strong client relationship

Ability to manage multiple stakeholders

oPreparing and summarizing conclusions for various ad-hoc requests to support management, Operations and Quality Team in answering business questions oAbility to check own work for data analysis or computational errorsoBasic understanding and experience of SQLoExperience in producing high quality dashboards using ExceloAdvanced user of MS Office Suite and good computer skills. Advanced expertise with Excel and Power Point applicationsoExperience in Tableau, Quick Sight, Power BI is an advantageoShould have excellent Leadership skillsoNeed to manage the team across different locations and need to ensure deliverables are accurate & on timeoMaintaining good relationships with all the stakeholdersoDemonstrate use of good analytical skills, problem solving and good decision makeroAbility to work independently and effectively, prioritize workload by assessing needs and prioritizing tasks. Must be able to work independently with some up-front guidance and supervision, and willingness to be flexible, adapt quicklyoClear and concise written, verbal, and presentation skillsoStrong interpersonal skills; approachable and flexibleoWork towards improvement of reporting to meet strategic Intent and behavioral change at client endoGood communication skills and should be able to work under pressureoMaintaining and creating process related all the documentsoUnderstand different business scenario, automate and create reports

Roles and Responsibilities:

In this role you are required to do analysis and solving of moderately complex problems

Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures

The person requires understanding of the strategic direction set by senior management as it relates to team goals

Primary upward interaction is with direct supervisor or team leads

Generally interacts with peers and/or management levels at a client and/or within Accenture

The person should require minimal guidance when determining methods and procedures on new assignments

Decisions often impact the team in which they reside and occasionally impact other teams

Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture

Please note that this role may require you to work in rotational shifts

 Qualifications 
Any Graduation