IT Service Management Representative

Project Role :IT Service Management Representative


Project Role Description :Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.

Must have skills :IBM WebSphere MQ


Good to have skills :NA
Minimum

7.5 year(s) of experience is required


Educational Qualification :NA

Summary:As an IT Service Management Representative, you will manage delivery for IT production systems and services. You will support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Your role will involve providing operational support and ensuring production systems and devices are online and available.
Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Manage delivery for IT production systems and services.

Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services.

Provide operational support, ensuring production systems and devices are online and available.

Collaborate with cross-functional teams to drive continuous improvement and optimize service delivery.
Professional & Technical Skills:

Must To Have Skills:Proficiency in IBM WebSphere MQ.

Strong understanding of IT service management principles and best practices.

Experience in incident management, problem management, and change management processes.

Knowledge of ITIL framework and its application in service management.

Experience in managing and resolving service disruptions and incidents in a timely manner.
Additional Information:

The candidate should have a minimum of 7.5 years of experience in IBM WebSphere MQ.

This position is based at our Pune office.

NA is required.

Qualifications
NA