Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner


Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :PostgreSQL Administration


Good to have skills :NA
Minimum

5 year(s) of experience is required


Educational Qualification :15 years full time education

Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve providing ongoing support to clients, troubleshooting technical issues, and ensuring smooth system operations.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work-related problems.

Provide ongoing support to clients, addressing their technical issues and concerns.

Troubleshoot system and application problems, identifying root causes and implementing effective solutions.

Collaborate with cross-functional teams to resolve complex technical issues and ensure smooth system operations.

Stay updated with the latest industry trends and technologies related to application support.

Proactively identify areas for improvement in system performance and recommend solutions.

Assist in the development and implementation of system enhancements and upgrades.
Professional & Technical Skills:

Must To Have Skills:Proficiency in PostgreSQL Administration.

Good To Have Skills:Experience with database performance tuning and optimization.

Strong understanding of database management principles and best practices.

Experience in troubleshooting and resolving database-related issues.

Knowledge of backup and recovery strategies for databases.

Familiarity with database security and access control.

Ability to write and optimize SQL queries for performance.

Experience in database monitoring and capacity planning.
Additional Information:

The candidate should have a minimum of 3 years of experience in PostgreSQL Administration.

This position is based at our Bengaluru office.

A 15 years full-time education is required.

Qualifications
15 years full time education