Infra Tech Support Practitioner

Project Role :Infra Tech Support Practitioner


Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.

Must have skills :Infrastructure As Code (IaC)


Good to have skills :DevOps Architecture, Ansible on Microsoft Azure, Infrastructure Automation
Minimum

3 year(s) of experience is required


Educational Qualification :Btech Qualification

Summary:As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance for production and development systems and software products. You will be responsible for configuring services on various platforms and implementing technology at the operating system-level. Your role will involve troubleshooting at both basic and intermediate levels, ensuring smooth operations and resolving any issues that arise.
Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Provide ongoing technical support and maintenance for production and development systems and software products.- Configure services running on various platforms and implement technology at the operating system-level.- Troubleshoot hardware and software issues across server and network areas.- Collaborate with software solutions/vendors/brands to ensure smooth operations.- Assist in L1 and L2 troubleshooting, resolving issues efficiently and effectively.
Professional & Technical Skills:- Must To Have Skills:Proficiency in Infrastructure As Code (IaC).- Good To Have Skills:Experience with DevOps Architecture, Ansible on Microsoft Azure, Infrastructure Automation.- Strong understanding of infrastructure technology support.- Experience in troubleshooting hardware and software issues.- Knowledge of server and network areas.- Familiarity with software solutions/vendors/brands.- Ability to perform L1 and L2 troubleshooting.- Excellent problem-solving and communication skills.
Additional Information:- The candidate should have a minimum of 3 years of experience in Infrastructure As Code (IaC).- This position is based at our Gurugram office.- A Btech Qualification is required.


Qualifications
Btech Qualification