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Trust & Safety Associate

1-3 years

Bangalore / Bengaluru

Trust & Safety Associate

Accenture

posted 18d ago

Job Role Insights

Flexible timing

Job Description




Skill required:
User-Generated Content Moderation - Content Moderation


Designation:
Trust & Safety Associate


Qualifications:
Any Graduation


Years of Experience:
1 to 3 years



  • What would you do?
    Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.Content moderators serve as an important line of defence by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while makinga larger impact on society.You will be responsible for analysing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the user may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their job role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.


    What are we looking for?
  • Adaptable and flexible
  • Commitment to quality
  • Process-orientation
  • Collaboration and interpersonal skills

    Roles and Responsibilities:
  • In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
  • Your expected interactions are within your own team and direct supervisor
  • You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
  • The decisions that you make would impact your own work
  • You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
  • Please note that this role may require you to work in rotational shifts /
  • Review, classify and/or remove content according to client guidelines, using specific tools and channels
  • Understand and remain updated on changing client policies and guideline
  • Stay up to date with any changes on policies/process
  • Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
  • Identify improvement opportunities in workflow and suggest solutions to improve quality and overall efficiency of the process
  • Participate in continuous training programs and workgroup discussions for optimal development in the role
  • Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe
  • Engage in the well being activities
  • Meet desired efficiency established by business


    Qualifications

    Any Graduation

  • Employment Type: Full Time, Permanent

    Read full job description

    Prepare for Safety Associate roles with real interview advice

    What people at Accenture are saying

    5.0
     Rating based on 1 Safety Associate review

    Likes

    Transport facility.

    • Salary - Excellent
    • +6 more
    Dislikes

    There is nothing as such.

    Read 1 Safety Associate review

    Safety Associate salary at Accenture

    reported by 9 employees
    ₹2.2 L/yr - ₹4 L/yr
    32% less than the average Safety Associate Salary in India
    View more details

    What Accenture employees are saying about work life

    based on 54.6k employees
    65%
    85%
    68%
    76%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Accenture Benefits

    Free Transport
    Cafeteria
    Work From Home
    Gymnasium
    Health Insurance
    Soft Skill Training +6 more
    View more benefits

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