Cloud Platform Engineer

Project Role :Cloud Platform Engineer


Project Role Description :Designs, builds, tests, and deploys cloud application solutions that integrate cloud and non-cloud infrastructure. Can deploy infrastructure and platform environments, creates a proof of architecture to test architecture viability, security and performance.
Must have skills :Microsoft Windows Desktop Management

Good to have skills :NA
Minimum 5 year(s) of experience is required

Educational Qualification :BE and Equivalent

Position Description Position Scope:Responsible to own NEXTHINK platform, analyze the real-time data from the solution and to take necessary timely actions to improve the overall End User servicesResponsibilities for Position:

Analyse and baseline data to deliver value addition for client infrastructure.

Translate data and findings, generate analytical reports, suggest problem area and improvement plans.

Perform ticket analysis and recommend use cases and action plans.

Identify and share insights on recurring issues along with self-heal options to resolve issues.

Work with multiple teams to understand customer requirements, Identify feasibility of implementation.

Coordinate with other service teams to ensure the identified issues are addressed.

Ensure the client infrastructure performance thresholds are on par with industry best practices.

Maintain and manage Nexthink infrastructure. Manage license, engines, and integration with Splunk and service now.

Create and modify Hierarchy and Rule file.

Develop automation scripts based on Windows PowerShell and ensure performance testing.

Understanding on NQL queries, NXQL queries.

Create & modify existing score files.

Knowledge on creating Investigation, Metrics, Defining services.

Validate use cases based on customer requirement and deploy out of box Nexthink content packs.

Implement campaigns and remote actions, ensure proper testing and deployment to pilot/production deployment.

Schedule meetings with stakeholders and present business use cases and improvements.

Create dashboards and track value additions.

Work with vendor to understand new releases and implementation.

Monitor the End user experience dashboards, digital scores, and alerts daily to check the overall performance and score.

Proactive Incident, Problem ticket creation on identified issue and drive towards closure.

Ensure the targeted KPI's are met.Qualifications Must Have Skills/Qualifications:

Excellent Administration and Support skills on Windows 10 and applications.

Extensive technical knowledge on end user computing.

System Scripting and/or programming skills, preferably with PowerShell.

Ability to learn new technologies.

Good verbal and written communication skills to connect with customers/teams at varying levels of the organizationNice to Have Skills/Qualifications:

Project Management and ITIL Certifications.

Familiar with Software Deployment Tools like SCCM, Intune (where applicable)QualificationsBE and Equivalent