Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Micro Focus Operations Manager i
Good to have skills :NA
Minimum 5 year(s) of experience is required
Educational Qualification :Bachelor degree or Engineering and 15 years of full time education
Summary:As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve accurately defining client issues, interpreting and designing resolutions, and utilizing exceptional communication skills to maintain world-class systems.
Roles & Responsibilities:a. Handling OBM deployment (on-prem + cloud), migrations and operational support of multi tenant OBM solution.b. In-depth knowledge of OBM Architecture and handling large - scale workloads on HA mode.c. High level OBM Administration - SBEC, TBEA, Event correlation, Runbooks, Event flood handling & OOTB Automation.d. Intergration of OBM with various MF applications - SiteScope, APM, uCMDB, OO, OpsCX, OpsAgent.e. Database profiling and querying database to analyze event patterns & RCA.f. RTSM Administration and handling RTSM related issues.g. Manual scripts for automation of processes using traditional scripting using Perl, Python.h. Deep understanding of Operations Agent workflow and profound troubleshooting of Ops Agent related issues.i. Intense OBM troubleshooting & analysis, RCA analysis.
Professional & Technical Skills:a. Min 7 - 10 years of OBM / OMi experience to handle L3 / L4 level of tasks.b. Installation, Upgradation, Migration of Operations Bridge Manager (OBM).c. Extensive OBM operational support to quickly handle large cluster environment.d. Cloud Deployments & Migrations (AWS + Azure).e. Database support on Postgres, Oracle, MS SQL, RDS.f. Knowledgeable on Cloud technologies - AWS & Azure.g. Posse's knowledge and hands on multiple MF suite - APM,BPM,uCMDB,SiteScope,OpsCX.h. Scripting - Perl, Python, Shell, Groovy for any customization and automation.
Additional Information:a Good understanding of ITIL frameworkb Flexible to work in 24x7 environment.c Should have knowledge of SLAs OLAs and KPIsd Well versed corporate ethics and compliancee Team player who also works well independently

 
Qualifications 
Bachelor degree or Engineering and 15 years of full time education