Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Splunk Enterprise Architecture and Design
Good to have skills : Kubernetes
Minimum 5 year(s) of experience is required
Educational Qualification : Graduate/full time degree.

Summary:
As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve working with Splunk Enterprise Architecture and Design, troubleshooting and resolving issues related to configured services running on various platforms, and implementing technology at the operating system-level across all server and network areas.

â?¢ Key Responsibilities:-

- Multi-Site Clustering (both Search heads & indexers stack) with replication strategies
- Indexes management
- Summary Indexes/DM Acceleration/Scheduled searches
- Maintain Jobs & their performance
- Splunk Install/Upgrade
- Create & Develop Monitoring Jobs for alerts
- Troubleshoot issues/error via different logs
- SPL (tune real-time searches)
- DMC , DB Connect exposure & knowledge
- Maintain & develop documents(SOPs) of the whole platform

â?¢ Technical Experience:-
- Experience of working with YAML/Ansible for automation
- Strong Architecture knowledge (distributed search/index lifecycle/cluster bundle/manage apps/rolling operation/buckets management)
- Comfortable working with UNIX Platform
- Basic Networking Skills
- Azure DevOps/CICD pipelines for code deploy
- To support 24*7 environment with rotational shifts
- Experience of working into Azure Cloud environment
- Strong skills into core Splunk Enterprise Administration (Admin certified-preferable)

â?¢ Professional Attributes:-
- An individual should have a proven experience of at least 3.5 years as a Splunk Administrator,
- Hold great ability to understand the business requirements and converting them into solution designs,
- Should be quality oriented,
- Committed to deliver, pragmatic and solution oriented,
- And most importantly a team player and with great communication skills.

â?¢ Educational Qualifications:-
- Graduate/full time degree

â?¢ Additional Information :-

- None
Qualification
Graduate/full time degree.