Order To Cash Operations Analyst

Skill required: Order to Cash - Billing Processing
Designation: Order to Cash Operations Analyst
Qualifications:BCom
Years of Experience:3 to 5 years
Language - Ability:English - Proficient
What would you do?
You will be part of Order to Cash Team as an account receivable helpdesk subject matter expert, working from the designated work location. You are required to understand end to end process of cash application, refunds, adjustments/write off s and address if any sort of queries raised by end customer or client internal team. Be an active team member to train and mentor new joiners and trouble shoot any process questions raised by your team members.

Commerce Graduates having in-dept experience in Accounts receivable area covering cash application and refund process.

Learn and adapt to new systems and process transactions per the instructions manual given.

Excellent written and Verbal Communications

Passion to solve customer queries

Willing to take-up lead role during team leads absence

Support in daily huddles and MIS reporting.

Previous experience in a customer support roleThe Billing Processing team focuses on the process of creating and issuing customer invoices. This includes reviewing the list of debit notes raised and identifying any gaps in the process. The role requires a good understanding of invoicing, collections, account receivables, order management, sales order, order processing, order fulfillment, and journal entries. The role may also require following up with the sales team to provide reasons for raising debit notes and un-recognized revenue.
What are we looking for?

Account Reconciliations

Billing and Revenue Management

Adaptable and flexible

Ability to perform under pressure

Ability to work well in a team

Commitment to quality

Ability to establish strong client relationship

Accounts Receivable (AR)
Roles and Responsibilities:

Managing of inbound and outbound calls in a timely manner

Identifying customers' needs, clarify information, research every issue and providing solutions

Follow communication âscriptsâ / FAQ when handling different topics

Extracting Bank Statements as required

Creating Receipts as required

Applying cash per remittance

Performing bank reconciliation and process adjustments for variance

Process refunds

Participating in Daily Huddle

Following instruction manuals

Meeting Quality Targets

Meeting Productivity Targets

Share workload of peers as required

Back-up to team lead

Support MIS reporting and in conducting team huddles

Submit Ideas on process and system improvements

Support audit requirements

Compliance to A/R procedures.

Provide voice and mail support for the customer queries

 Qualifications 
BCom