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Learning Exp Design & Dev Associate

1-3 years

₹ 1.45 - 8.3L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Bangalore / Bengaluru

Learning Exp Design & Dev Associate

Accenture

posted 23d ago

Job Description




Skill required:
Knowledge Management - Knowledge Management Strategy & Design


Designation:
Learning Exp Design & Dev Associate


Qualifications:
Any Graduation


Years of Experience:
1 to 3 years


What would you do?
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.the process by which an enterprise gathers, organizes, shares and analyzes its knowledge in a way that is easily accessible to employeesIn Knowledge Management Strategy & Design you will be in the process of creating, sharing, using and managing the knowledge and information of an organization. It refers to a multidisciplinary approach to achieving organizational objectives by making the best use of knowledge. Also includes identification of client business needs and map to knowledge management capabilities, assess current state and create roadmap for adding future people, process and technology KM capabilities.


What are we looking for?
  • Collabarate with the Stake Holders, understand the requirement and act as a single point of contact for Knowledge Management support for an HR Outsourced process for process improvement. Maintaining the knowledge management system or platform (ServiceNow). Thoroughly understands the Knowledge Management Cycle:Draft, Review, Publish and Retire Must be familiar with the Servicenow Case Management and manage IT service requests, incidents, and problems. Must be sound with Knowledge Utilization and ServiceNow reporting function. Provide regular updates on task progress, issues, and risks to project managers and senior managers, and proactively identify solutions to address challenges.Contribute to project documentation, lessons learned, and best practices to support knowledge sharing and continuous improvement within the organization.
  • Knowledge Management
  • Knowledge Management Administrative Process Design
  • ServiceNow Advanced Workflows
  • Collaboration and interpersonal skills
  • Ability to perform under pressure

    Roles and Responsibilities:
  • In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
  • Your expected interactions are within your own team and direct supervisor
  • You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
  • The decisions that you make would impact your own work
  • You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
  • Please note that this role may require you to work in rotational shifts
    Qualifications
    Any Graduation

  • Employment Type: Full Time, Permanent

    Read full job description

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    What people at Accenture are saying

    3.9
     Rating based on 577 Associate reviews

    Likes

    Like the work environment and the helping nature people and culture and events and also we get apriciation in every achievement that was most exciting thing in Accenture we get Amazon voucher and lot more gifts.

    Dislikes

    The only thing I dislike Night shift overall Accenture is very great company

    Read 577 reviews

    Associate salary at Accenture

    reported by 5.6k employees
    ₹0.8 L/yr - ₹6.8 L/yr
    45% less than the average Associate Salary in India
    View more details

    What Accenture employees are saying about work life

    based on 52.9k employees
    66%
    85%
    68%
    76%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Accenture Benefits

    Free Transport
    Cafeteria
    Work From Home
    Gymnasium
    Health Insurance
    Soft Skill Training +6 more
    View more benefits

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    Accenture Bangalore / Bengaluru Office Location

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    Bengaluru Office
    71, Cunningham Road, BengaluruBengaluru, India, Bengaluru
    560052

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