Google Workspace Admin- L2 Support

Google Workspace Admin- L2 Support

Job Description

Responsibilities:

• Looking for 3+ years' experience in google Workspace- L2 Support
•  Manage and administer the Google Workspace environment, including user accounts, groups, permissions, and settings.
•   Monitor and maintain the availability, performance, and security of the Google Workspace platform.
•   Configure and customize Google Workspace applications to meet the specific needs of the organization.
•  Provide technical support and troubleshoot issues related to Google Workspace applications, including Gmail, Drive, Docs, Sheets, Slides, and Meet.
•   Collaborate with cross-functional teams to implement and support integrations between Google Workspace and other business systems.
•  Develop and implement best practices for Google Workspace administration, including user onboarding, offboarding, and security protocols.
•  Conduct regular audits and assessments of the Google Workspace environment to ensure compliance with organizational policies and industry regulations.
•  Stay up to date with the latest Google Workspace features, updates, and security enhancements, and provide recommendations for their implementation.
•  Train and educate end-users on Google Workspace applications and features to promote efficient and effective utilization.
•   Document technical procedures, guidelines, and policies related to Google Workspace administration.
•  Room and Resource calendar management.
•   Understanding of mail transfer and access protocols, email security, spam, phishing, and virus protection.
•   Oversee email retention activities to comply with legal records retention policies.
•    Act as the single point of contact for P1 and P2 incidents, perform business impact assessments, coordinate and carryout suitable resolution involving key technical teams including Google support.
•  Incidents Change and Service Requests (tasks) needs to be addressed in a timely manner and provide RCA.
•  Configure and enforce policies and settings for security, compliance, and other organizational requirements.
•  Must have experience in GAM open-source tools and automating daily tasks.
•   Must have experience in troubleshooting issues related to MX, SPF, DKIM, and DMARC.
•   Basic understanding of GCP.
•    Strong knowledge of MDM, Vault & CAA.
•    Knowledge of data & domain migration.

Qualifications:

•  Bachelor's degree in computer science, information technology, or a related field
•   3 to 5 years of experience as a Google Workspace Administration in a similar role.
•   Strong knowledge of Google Workspace applications, including MDM, CAA, Vault, Gmail, Drive, Docs, Sheets, Slides, and Meet.
•    Excellent problem-solving skills and ability to handle multiple tasks and priorities effectively.
•    Strong communication and interpersonal skills to interact with end-users and cross-functional teams.
•    Detail-oriented and capable of documenting technical procedures and guidelines. Google Workspace Administrator Certification is a plus.

 Skills:

• Google Workspace/G-Suite/GWS Administrator
•  Ability to analyze data and information with a detailed understanding of reports or dashboards, as well as security frameworks and methodologies.

How to Apply: Interested candidates are encouraged to send their resumes and cover letters to hr@aisplstore.com 

Regards, 

Anupam Sharma

HR Manager