Manager - Customer Service

MAIN PURPOSE OF ROLE

Leads/supervises a team of 2 or more professionals; first level manager of a work team that could comprise professionals, technical and/or administrative staff.

Typically without budget or hire/fire authority.

Focuses on mentoring, coaching, and coordination.

Responsible for maximising the effectiveness of the organisations supply chain.

MAIN RESPONSIBILITIES

Responsible for reviewing new and potential customers operational requirements.

Review contracts (including solution designs, pricing and other information).

Responsible for contract negotiation with customers and suppliers.

Oversees the coordination of the operational/ infrastructure/ system requirements before and during the set-up and implementation of the agreed Logistics solution.

Explore and pursue potential business opportunities.

Activities may include analysis, planning and forecasting in the areas of production, materials handling, purchasing, inventory management, warehousing, and transportation and distribution.