Sales Development Role (1-10 yrs)

Job Purpose:

- This position performs outbound calls to potential and current customers to qualify them as sales leads for sales specialists.

- This position will require working closely with Sales to ensure accurate and effective quality of sales leads.

- The SDR's will be assigned to various customers of Company, wherein they can be assigned to more than one customer at one given time.

Essential Functions:

- Make outgoing calls to potential customers to schedule high quality leads for sales.

- Serve as company customer's professional representative when dealing with prospects: via phone, email, etc.

- Possess strong knowledge of assigned products to identify customer needs when qualifying them.

- Document each call as per company and departmental policies and procedures.

- Follow up with potential customers in a timely manner if necessary.

- Demonstrate an aptitude for sales, be able to ask for the next meeting and suggest additional products or services to increase customer satisfaction and revenue.

- Apply a positive customer service attitude in interactions with all customers. Be able to establish a positive rapport.

- Be patient and understanding in all customer interactions.

- Communicate effectively and professionally in all forms of communication with internal and external customers.

- Maintain regular attendance and to arrive at work on time.

- The work will be in US Time Zone, so candidates should be open for night shift

Requisites :

- Previous customer service/sales experience in a call center environment preferred.

- Good spoken English, neutral accent. If there is an US/UK accent, it shouldn't sound fancy/artificial.

- Looking for strong ethical values around work, candidates should be able to demonstrate consistency at his/her jobs.

- The candidate should be looking forward to build a career at company by staying for a long period of time, while performing his/her deliverables