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46 3M Jobs

Key Account Manager

7-20 years

Gurgaon / Gurugram

1 vacancy

Key Account Manager

3M

posted 3mon ago

Job Description

Job Description:

Job Summary

The Key Account Manager - E-commerce will drive business growth and manage the end-to-end relationship with key e-commerce accounts. This role involves strategic planning, account management, and operational excellence, ensuring product availability, accurate pricing, and seamless execution of promotions. The KAM will work collaboratively to achieve organizational objectives by aligning with account-specific goals, establishing robust systems, and fostering strong account relationships.

Key Responsibilities

1. Business Planning & Execution

  • Execute and achieve the annual business plan for designated e-commerce accounts, aligning goals with company objectives.
  • Develop Joint Business Plans (JBP) with key accounts by integrating customer and organizational objectives.
  • Ensure accurate and competitive pricing across all listed products on e-commerce platforms.

2. Product Availability & Distribution Management

  • Ensure all products are live, accurately listed, and available on e-commerce sites at correct pricing.
  • Develop a comprehensive distribution infrastructure in line with the Go-To-Market (GTM) model to meet account demand.
  • Continuously manage distributor operations, optimizing for order fulfillment, inventory, stock returns, and claims management.
  • Identify, appoint, and train distributors as needed across locations to support account requirements.

3. Account Relationship & Collaboration

  • Build and maintain strong, strategic relationships with key account stakeholders through regular meetings to understand their systems, processes, and business needs.
  • Serve as the main point of contact for updates on systems, processes, and account developments to key e-commerce accounts.
  • Lead quarterly performance reviews with each major account, analyzing metrics to identify opportunities and address challenges.

4. Marketing & Promotions Execution

  • Collaborate with the marketing and channel teams to plan, execute, and monitor promotional activities, channel-led programs, and campaigns across accounts.
  • Execute planned promotional strategies effectively, reviewing and adjusting as needed based on account performance and competitive insights.

5. Data Analysis & Forecasting

  • Conduct regular analysis of account data to track sales performance, promotions, and customer trends, utilizing insights for strategic decision-making.
  • Prepare monthly rolling sales forecasts for each account, ensuring accurate demand planning and alignment with stakeholders.
  • Monitor competitor activity, including product launches and promotions, to adjust strategies and remain competitive.

6. Operations & Process Management

  • Set up and refine processes for efficient e-commerce business management, including order tracking, shipping, and payment processes.
  • Manage Accounts Receivable (AR) issues, ensuring timely collection of dues and NOC (No Objection Certificate) from distributors on a quarterly basis.
  • Maintain updated records on orders, inventory levels, and distributor performance, sharing relevant insights with internal teams.

www.3M.com or on Twitter @3M.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

3M Global Terms of Use and Privacy Statement


Please access the linked document by clicking here , select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.


Employment Type: Full Time, Permanent

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Prepare for Key Account Manager roles with real interview advice

Top 3M Key Account Manager Interview Questions

Q1. how do you estimate dealer counter's volume, monthly sales
Q2. how to grow in a declining business territory
Q3. What is deviation and change control
View all 11 questions

What people at 3M are saying

4.9
 Rating based on 5 Key Account Manager reviews

Likes

3M as a corporation is good, US culture and employees benefits are good. However CBG (consumer business group) is the worst group to work with

Dislikes

Consumer business group is the worst group within 3M. More than 2 decade old leadership is clueless and work with very narrow Mindset. They don’t have any idea and don’t want to look things with fresh lenses. They are actually afraid that if few young leaders try to do different and get success , their government kind of job will come to an end

  • Salary - Poor
  • +6 more
Read 5 Key Account Manager reviews

Key Account Manager salary at 3M

reported by 33 employees with 7-19 years exp.
₹10 L/yr - ₹38 L/yr
151% more than the average Key Account Manager Salary in India
View more details

What 3M employees are saying about work life

based on 518 employees
74%
53%
36%
93%
Flexible timing
Monday to Friday
Within city
Day Shift
View more insights

3M Benefits

Health Insurance
Job Training
Free Transport
Free Food
Soft Skill Training
Cafeteria +6 more
View more benefits

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