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46 3M Jobs
Analyst - Customer Issue Resolution
3M
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Primary contacts are external and excellent interpersonal skills are essential.
- Demonstrate ability to influence customers and turn issues into positive interactions.
- Working knowledge of Customer Issue Resolution and/or Credit Collections theories and practices.
- Complies with corporate policies and procedures, and acts in a manner consistent with 3M s values and ethical standards.
- Drives collection mindset and defines strategies to optimise Collection time and interactions.
- Interacting with customers, Corporate Quality, Businesses, process streams in the region and COE as appropriate.
- Ensures timely release of credit blocked orders, partners with COE to share customer knowledge and highlight risks
- Account reconciliation, Balance confirmation, Dunning letters submission.
- Modern Trade, Ecom accounts handling experience is needed
- Payment Requests for held Credit Blocked Orders
- Perform Collections
- Remittance requests Customer facing Cash Application support
- Payment collection processing post invoice
- Customer Relationship Owner
- Intake, Feedback Escalation point for Post Invoice Customer Queries
- 3M Complaint Case owner on behalf of customer
- Triage Assign Complaints
- Liaison for Customer ReturnsReview Release Credit Blocked Orders
- Act as Resolution Owner for Complaints
- Status Reporting Monitoring
- Trend Analysis
- Engagement with Business and Process Partners
- Graduation in Commerce Masters in Commerce or MBA would be the added advantage
- Skillset needed :
- Bachelor degree or higher
- Fluent in written and spoken English
- Another relevant language is a plus
- Improvement mind-set, can-do attitude
- Well organised, Team player
- Strong process skills
- 5+ years experience in either Customer Service, Customer Issue Resolution or Accounts Receivable processes
- Good customer facing skills
- Good negotiating skills
- Results and KPI driven
Employment Type: Full Time, Permanent
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Rating based on 1 Analyst
review
Anonymous · Production, Manufacturing & Engineering
in Pune
1) It will give you salary without failure every month. 2) During Corona Period Safety of employee was taken good care.
1) Worst Management in defining roles and responsibility of Employee, Expecting a single person will do miracle. 2) Too much pressure is given without any clarity and No Job security. 3) Every Year they will layoff people. 4) HR is doing just data entry Job and play no role in Employee retention.
- Skill development - Poor
Analyst salary at 3M
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